Bank of Baroda Consumer Complaints Procedure
If you are having any complaint about Banking Services of Bank of Baroda, do following:
Register your complaint.
Visit the Branch and contact the Branch Manager for immediate solution. Remember to obtain its acknowledgement and complaint reference number.
If you are not satisfied with the reply from branch, you can also Contact the Regional Manager.
If you do not receive any reply from the Regional Office or satisfactory reply is not received, you can also write to the Zonal Manager.
If you are still not satisfied with the responses received, you can write to the Nodal Officer of Bank at the following address:
Shri Suhas B Paranjape
(General Manager, Operations & Services)
Bank of Baroda, Head Office, Suraj Plaza – 1 6th Floor;
Sayajigunj, Maganwadi, Baroda-390 005, (Gujarat) India
Tel. : (0265) 2363001 – 2361852 (PBX) Fax : (0265) 2362914
e-mail : gm [dot] ops [dot] ho [at] bankofbaroda [dot] com
If you do not receive any response or still not satisfied, you can also write to The Banking Ombudsman located in State Capitals.