ICICI Bank Consumer Complaint Procedure

Have any complaint or facing problems in any of the branches of ICICI bank, do following:

Step 1

If you have any complaint, please contact customer care officer through phone at ICICI bank toll free number or send an e-mail of your complaint.

Step 2

If the satisfactory reply is not received, please write to Mr. Krishnan Govindan, Head Customer Service - Phone Banking at:

Mr. Krishnan Govindan,
ICICI Bank Ltd.,
Phone Banking Center,
ICICI Bank Tower, Financial District,
Gachibowli, Hyderabad 500032

Step 3

If you are not satisfied with the reply, you can write to the Nodal officer at the following address:

Mr. Subhendu Tripathy,
Principal Nodal Officer,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex, Bandra (East),
Mumbai 400051.

Step 4

If you are still not happy with the response, please write to Mr. Saurabh Singh, Senior General Manager and Head Customer Service at :

Mr. Saurabh Singh,
Senior General Manager and Head Customer Service,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
Bandra (East), Mumbai 400051.

Final Step

Finally you can also write to the Banking Ombudsman (BO) if you are still not satisfied with the response.