Federal Bank Consumer Complaints Procedure

If you are not satisfied with any of the services of Federal Bank, do following:

Step-1

Toll Free Customer Care:

• Please click here to call 24 hour Federal Bank customer care toll free numbers.

Visit the Branch:

Visit the Branch and contact the officer concerned or Branch Manager to file the complaint.

You can also file your complaint in Complaint form or by:

• email: grievanceresolution [at] federalbank [dot] co [dot] in
• Fax No. : 0484-2626366

Step-2

You can contact the Zonal Nodal Officer if you are not satisfied with the reply of branch.

Step-3

You can write to the GM or MD if not satisfied with the reply of Zonal Nodal Officer of your grievance at:

Shri. Shyam Srinivasan ( MD & CEO )
The Federal Bank Ltd.
Corporate Office, Aluva, Kerala.
Fax: 0484-2622672

Final Step

Finally, you can also write to Banking Ombudsman if the complaint is not resolved at the Bank level within 30 days.