Indian Overseas Bank Consumer Complaint Procedure

Submitted by admin on Tue, 14/07/2015 - 2:54pm

If you are having any complaint with any branch of Indian Overseas Bank, do following:

  1. Contact the Branch Manager or Register your complaint in the Complaint Register present with the Manager. Remember to keep its acknowledgement and reference number.
  2. If the reply given by the Branch is not received within 7 days, you can write to the Regional Manager.
  3. If your complaint is not resolved by the Regional Manager, you can write to the General Manager, Customer Service Dept. at the following address: 
    Shri. K.V.Krishnan
    General Manager
    Customer Service Department
    Indian Overseas Bank
    Central Office
    763, Anna Salai
    Chennai – 600002
    Phone No:  044-28519519
    Fax:   044-28525822
    E-Mail: kvkrishnan [at] iobnet [dot] co [dot] in
  4. If you are not satisfied with the reply, you can also contact the Chief Customer Service Officer (Internal Ombudsman of the Bank) at the following address:
    Shri. S.Ramesh
    Chief Customer Service Officer
    Indian Overseas Bank
    Central Office
    763, Anna Salai
    Chennai – 600002
    Tel.: 044-28519408
    E-mail: ccso [at] iob [dot] in
  5. If you are finally not satisfied with any reply, you can also write to Banking Ombudsman.