Dena Bank Complaints Procedure

Submitted by admin on Fri, 10/07/2015 - 12:20pm

If you are facing any problems or have any complaints with any branches of Dena Bank, do following :

Step 1

Visit your branch and contact the Branch Manager. Give your complaint in writing by filing in complaint book. Keep the acknowledgement receipt of complaint for future reference.

Step 2

If the Branch Manager is not able to solve within 48 hours and you are not satisfied with the reply of Branch Manager, you can contact the Zonal Office. The zonal office tries to solve the complaint within 48 hours of receiving.

Step 3

If you are not satisfied with the reply from Zonal office, you can contact the Nodal Officer of the Bank, Customer Service Cell at Head Office or General Manager's office.

Step 4

If the reply is not received within 30 days or not satisfied with the reply of head office, you can write to the Internal Ombudsman (IO) of the Bank at:

Shri S.S. Ghugre
Internal Ombudsman (IO)
Chief Customer Service Officer ( CCSO)
Dena Bank, Dena Corporate Centre
C-10, G-Block,
Bandra-Kurla Complex,
Bandra (E), Mumbai - 400051
Tel. - (022) 26545665
Email: io [at] denabank [dot] co [dot] in

The Internal Ombudsman (IO) tries to solve the complaint within 30 days of receipt of complaint.

Final Step

If you are still not satisfied with the reply of bank / Internal Ombudsman (IO) or satisfactory reply is not received from the bank within 60 days from filing the complaint, finally you can contact the Banking Ombudsman (BO) appointed by Reserve Bank of India.